Our Refund Policy

Thanks for choosing Land Registry UK to order your official documents. 

To date, we have already worked with over 400,000 customers and delivered thousands of documents to them.

However - sometimes things don’t always go to plan. so we have put together a short guide on our refund policy.

What is the refund policy?

As per our terms and conditions, Generally speaking, we are unable to issue any refunds if the correct documents have been identified and ordered from the Official Record and then delivered to you.

This includes the occasions where the documents need to be sent to as  paper copies via the postal service.

However there are a couple of situations where we are able to issue refunds and they are as follow.

Pending Orders

For some title numbers - there is a pending application in progress which means that the details are in the process of being updated and/or changed. 

If this is the case - we give the following options.

1. To receive backdated or current documents. 

2. To wait to receive the updated documents

3. Receive a full refund of your order within 5 to 10 days.  

Unregistered Property

Through our investigations - we may find that the property you are looking for is unregistered on the official record with HM Land Registry and this means that there will be no available documents - in this case - we will issue a full refund.

Some quick Notes about refunds

If payment was made via our payment partner STRIPE - refunds will go back to the card you used when you made your order.

Refunds will take 5 to 10 working days and you will receive a receipt via email.

If payment was made via Paypal - you will need to confirm the account or email address you used so we can locate the payment and then issue the refund through the PayPal portal.

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