Our Complaints Process

Modified on Tue, 2 Jul, 2024 at 11:16 AM

Thanks for choosing Land Registry UK to order your official documents.

To date, we have already worked with over 400,000 customers and delivered thousands of documents to them.

However - sometimes there are rare occasions things don’t always go to plan. so we have put together a short guide on our Complaints Process policy.

It is worth noting that our terms and conditions of business is included in our website.

Complaints Process Steps

If you are looking to start a complaint - we ask you to complete the following steps;

1. Please send us an email with the nature of your complaint. Please include your order number - which is a series of 5 or 6 letters that you would have received when you placed your order.

2. Our trained customer service team will look into the issues in line with our terms and conditions and access to the HM Land Registry Portal.

3. We will respond to your email and advise what is possible to address the issues you have raised.

For further information - you can check out the following video;

www.landregistryuk.co.uk